Refund policy
Returns
We hope you love your Loomfolk purchase. If something isn’t quite right, we’re happy to accept returns within 7 days of delivery.
To be eligible for a return, items must be:
- Unworn and unwashed
- Free of stains, fragrances, or damage
- In their original condition with all tags attached
- Returned in the original packaging whenever possible
To begin a return, please email us at shoploomfolk@gmail.com with your order number. We will then provide further instructions to complete the return.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable.
Exchanges
At this time, we do not offer direct exchanges.
If you’d like a different size or color, simply return your original item for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can make it right as quickly as possible.
Final Sale Items
Items marked as Final Sale cannot be returned or exchanged.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.